Loyal Team All Stars – All Star Review (5)

I have been having so much doggone fun writing my “dog-blog”, What’s Buggin’ You?; time has just been flying by. Believe it or not, this is the 50th edition of my weekly blog. When I started this venture, after continually nipping at Daddy Nick Lupini’s heals for permission, I decided I wanted to do something special with each 10th blog.

Loyal’s employees; inspectors, technicians, and support staff are what makes this company tick, and the main reason Loyal Termite and Pest Control has enjoyed so many honors over the years. 2012 was no exception; with our receiving the esteemed Angie’s List Super Service Award, awarded to <5% of service companies on Angie’s List, our 7th year in a row, and the second year in a row chosen as Richmond Magazines Reader’s Choice #1 Pest Control company! These honors are not taken lightly by the Lupini family. They are all very proud of every employee. In keeping with Papa Lupini’s past experience as a professional baseball umpire, I affectionately refer to the Loyal employees as the Loyal Team All-Stars. This 50th blog is dedicated to everyone who has contributed to Loyal’s success.

But who am I to judge; our customers and their opinions of how we do business is the most important indicator of our success. Our client comments encourage all of us to continue to do what we do best, and that is to responsibly satisfy the termite and pest control needs of our customers each and every day.

The following are some of the most recent customer comments to come into our office via email, handwritten note, or friendly follow-up phone call. This 50th blog will start off with a few kind comments given to our administrative support staff. So, this time it’s ladies first.

It was a real pleasure doing business with you Vicki (Accashian) and Phillip (Mulligan). You guys are a really nice, customer friendly, cordial team.
Colonel K.

Rhonda (Grubbs), I really appreciated your help in scheduling a quick solution to my “flea” problem. It was a horrible week for me, and you changed that to a better day! Many, Many, Many Thanks, L.M.

A note from our President, Nick Lupini: L.K. with Remax really appreciated Sunny (Anderson). He said she helped them out a lot and she is an asset to the company. He said that Sunny made them a customer for life. He will use us for all his termite inspections from now on because of Sunny. Great job Sunny!

Many potential customers are skeptical when it comes to a service company’s integrity. This gentleman called equipped with a negative attitude and total lack of trust. He was very rude to Shirley, our receptionist, Connie, our administrative assistant, and Gena Lupini, our Vice-President of pest control. This is his email.

Connie (Lesko), Many thanks. Please email me when you are able to get into the house and complete the inspection. I appreciate your fine help. P.W.

Chris (Rynders) came to my home to treat for roaches. He was very professional, friendly, asked specific questions and actually listened to what I had to say. I was extremely pleased and glad when I need the follow-up service in three months to hear Chris will be coming back. He is a true asset to your business. Thank you, C.F.

Ralph (Helfert) is a great guy! You have a fine employee; we really love Ralph. He is very easy going and goes the extra mile to make sure we don’t have any “weird” surprises. My husband is now certain he made the right decision to go with Loyal; especially after meeting Ralph. K.C.

After discovering I had a termite problem the other day (and the ensuing panic), I had several companies out for estimates. I just wanted you to know how impressed I was with the extreme knowledge and professionalism of Tony York. He put up with my “partial panic” and numerous questions, and a few extra phone calls. Mr. York is an incredible asset to your company. M.H.

From our Senior Vice President, Kim Williams: V.M. called me to say that she was very pleased with David Anderson, who completed a termite inspection for her. She said he was very professional and did a thorough job of inspecting her house. She also enjoyed talking with him and thought he had a great personality.
Thanks David for a job well done!

I could go on and on posting these special customer comments; however, I’m sure with what I have here, you get the idea. Everyone that works for Loyal is on exactly the same page. Our core philosophy is clear; the customer comes first and foremost. We are here to serve responsibly the termite and pest control needs of our customers.

Thanks for joining me. I’ll bark at you again next week. Ruff! Ruff!