First, your staff took my call this morning and managed to indeed have someone come by my home this afternoon! I did not get your dispatcher's name but he was very "can do" in trying to help.
Even more impressive, was the fact that Gretchen was the member of your staff that re-worked her schedule in order to fit a service call to our home into her schedule today.
She showed up at the time she said, and then she insightfully diagnosed our exact pest issue like a veteran detective!
I strongly suspect you get many accolades about Gretchen's expertise and customer support. You can certainly add us to that list. She is an outstanding representative of your company!
Penny Ellamar Fells
The employees and owners of Loyal are extremely knowledgeable. They are very helpful and won't try to scam you just to make money.
I use Loyal Termite exclusively on all my Richmond listings. They are prompt, professional and a pleasure to work with!
Only company I use! Very professional and courteous service!
We needed a termite inspection for a closing on the sale of my Mom's house. We called another pest control company, who originally said we needed $3000 to $4000 worth of work, then backed down to $772 termite treatment within 45 minutes of me telling them no, on top of the $110 we paid for the inspection. We called Nick at Loyal Termite & Pest Control, who scheduled Phillip to come out and provide a second opinion for $75. They notified us when they were coming, sent us a picture of Phillip, so we knew it was him. Phillip did the inspection and found no signs of a current termite problem. He promptly called to notify me and the report was written and delivered to the closing attorney with 24 hours. I am glad their are still some honest people in the pest control business!!
My experiences over several years with Loyal have all been great. Staff is respectful and response. Their insect control services have been thorough and effective.