First, your staff took my call this morning and managed to indeed have someone come by my home this afternoon! I did not get your dispatcher's name but he was very "can do" in trying to help.
Even more impressive, was the fact that Gretchen was the member of your staff that re-worked her schedule in order to fit a service call to our home into her schedule today.
She showed up at the time she said, and then she insightfully diagnosed our exact pest issue like a veteran detective!
I strongly suspect you get many accolades for Gretchen's expertise and customer support. You can certainly add us to that list. She is an outstanding representative of your company!